Writing

• Let us write, update or critique your customer responses, SOPs or website text –  improving the quality, clarity and structure of the information.

Medical Information efficiency and quality review

• Get an independent review of your Medical Information service to confirm how great you are, identify improvements or help justify extra resource.  We can assess your SOPs, processes, efficiencies, quality of responses, relationships with other departments and check potential risk areas for MHRA inspections.
• Read more about our efficiency and review service.

Guidance to develop your department or service

• Advice about what you should be doing to give a first class service and stay within the legislation and guidelines.  Or use us as a sounding board to develop your existing service.

Service testing – in and out of hours

• Gain independent, invaluable information about your service.  Described by one client as “the best money she had spent all year”, our mystery shopping service can test the process flow, quality and compliance of your service – whether it is in-house, outsourced, in or out of office hours.

Project management

• Let us run projects such as launching websites, getting customer feedback , restructuring or launching a new database.  Tap into our project management expertise, attention to detail and organising skills to make your project happen on time and to budget.